Refund policy

Here's a straightforward "No Returns" policy that many third-party fulfillment or made-to-order businesses use:

Return & Refund Policy

No Returns Accepted

Due to the nature of our business and the involvement of third-party suppliers and fulfillment partners, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Please carefully review your order details, including product specifications, quantities, and shipping information, before completing your purchase.

Refund Eligibility

Refunds are generally not available for:

  • Buyer’s remorse

  • Incorrect product selection by the customer

  • Delays caused by shipping carriers or customs processing

  • Refused deliveries

  • Incorrect shipping information provided by the customer

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or significantly different from what was ordered, please contact us within 7 days of delivery. To assist with our review, we may request photographs and additional information regarding the issue.

Upon verification, we may, at our sole discretion, offer a replacement, store credit, or refund where appropriate.

Lost Packages

Orders marked as delivered by the shipping carrier are considered fulfilled. However, if you believe your package has been lost in transit, please contact us and we will make reasonable efforts to assist with the carrier investigation process.

Chargebacks

By placing an order, you acknowledge and agree to this Return & Refund Policy. Initiating a chargeback for reasons covered by this policy may result in the submission of order records, shipping confirmations, and policy acknowledgments to the payment processor for review.

Contact Us

If you have questions regarding your order or this policy, please contact our customer support team before making a purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at baremoodhelp@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at baremoodhelp@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at baremoodhelp@gmail.com.